Q. Can I cancel at anytime?
A. Of course. Contact our Client Support team prior to your next billing cycle and we'll take care of your request. If you have already been billed, your cancellation request will not take effect until the following month. Unfortunately, we do not offer prorated refunds or cancellations for unused time.
Q. What if I need more hours?
A. If you go over your limit you can purchase additional hours, upgrade your plan at anytime, or we can simply add the overage to your next invoice.
Q. Is there a set up fee?
A. No. your monthly fee is the only charge.
Q. How are my hours tracked?
A. We will keep a running total of your hours and send you weekly reports (if requested). Or feel free to ask us for a report at any time. If you are running out of time we will notify you well ahead of that.